Privacy Policy — XY Ptcg

This Privacy Policy explains how XY Ptcg ("we", "us") collects, uses and protects your personal information when you visit XY Ptcg or place an order.

1. Information we collect

Contact and order details — name, email address, phone number, shipping and billing address, and the contents of your order.
Payment information — processed by our payment providers. We receive confirmation and a transaction reference, but never your full card number.
Device and usage data — IP address, browser type, pages viewed and similar technical data collected via cookies and analytics.
Communications — messages you send us through our contact form or email.

2. How we use your information

To process, pack, ship and track your orders.
To send order confirmations, receipts, dispatch notices and support replies.
To detect and prevent fraud, abuse and unauthorised transactions.
To improve our store, product range and customer experience.
To send marketing emails where you have opted in (you can unsubscribe at any time).
To comply with legal, tax and accounting obligations.

3. Legal bases

Where required by law, we rely on: performance of a contract (to fulfil your order), legitimate interests (to run and secure our business), consent (for marketing and non-essential cookies), and legal obligation (for tax and accounting records).

4. Sharing your information

We share data only with parties who help us run the store:

Payment processors (for example PayPal and card networks) to take payment securely.
Shipping carriers and fulfilment partners to deliver your order and provide tracking.
Service providers such as email, hosting and analytics tools, under contract and bound to protect your data.
Authorities where we are legally required to disclose information.

We never sell your personal information.

5. Cookies

We use essential cookies and local storage to remember your cart and currency choice, and may use analytics cookies to understand how the store is used. You can control cookies through your browser settings; essential functions such as the shopping cart may not work without them.

Note that your cart and currency preference are stored locally in your browser (localStorage), not on our servers.

6. International transfers

We are based in China and use providers in other countries. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection, such as using standard contractual clauses.

7. Data retention

We keep order and tax records for as long as required by law, and other personal data only as long as needed for the purposes described above or as you request. Marketing data is kept until you unsubscribe.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent. To exercise any of these rights, email zhhnk123@163.com. You also have the right to complain to your local data protection authority.

9. Security

We use HTTPS with 256-bit TLS, access controls and reputable payment providers to protect your data. No method of transmission or storage is completely secure, but we take reasonable measures to safeguard your information and never store full card details ourselves.

10. Children

Our store is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has provided us with information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the current version, and material changes will be communicated where required by law.

12. 交易与送评相关的个人信息（中文）

除上述用于商城购买的信息外，当你使用交易市场或卡牌送评预约登记时，我们会处理以下信息：

交易与收货信息 — 作为买家下单时，我们收集收货人姓名、手机号与收货地址，用于发货与配送；
收款与退款信息 — 作为卖家成交时，我们收集发货所需信息与收款支付宝账号，用于资金托管、放款，以及订单取消时的原路退款；
送评预约信息 — 你提交的联系人称呼、邮箱或手机号、送评机构、档位、服务类型、张数、申报价值与备注，用于与你确认档位、报价与寄送安排；未登录也可以提交，此时该预约不与任何账号关联，登录后提交的预约会与你的账号关联，便于你查看与撤回；
交易与预约记录 — 挂单、订单、资金托管、放款与送评预约的往来记录，用于履行订单、处理争议，以及满足税务、会计等法定义务。

共享范围：为完成配送，我们会把必要的收货信息提供给承运方；为完成收款与退款，我们会把必要的收款信息提供给支付机构（如支付宝）。除此之外，我们不会向第三方出售你的个人信息。

撤回与删除：送评预约在平台签收卡牌前，可以在小程序或本网站的送评页自行撤回；如需注销账号或删除相关信息，可通过本政策末尾的联系方式与我们联系。

13. Contact us

For any privacy question or request, email zhhnk123@163.com or write to China.