Shipping & returns
Tracked worldwide delivery from China, with returns kept simple.
Shipping rates & delivery times
We ship worldwide from China. Handling takes 1–2 business days before your parcel is dispatched. All shipments are tracked.
| Standard international | 7–15 business days · tracked |
|---|---|
| Express international | 3–6 business days · tracked & insured |
| Free shipping threshold | Orders over $99 ship free (standard) |
| Flat standard rate | $9.99 below the free-shipping threshold |
| Express upgrade | $24.99 at checkout |
| Ships from | China |
Rates are shown in USD and are settled in USD at checkout. Local currency estimates in the currency switcher are for reference only.
Order tracking
As soon as your order leaves the vault we email a tracking link. Tracking usually activates within 24 hours of dispatch. If you haven't received it, check your spam folder, then contact us with your order reference.
Customs, duties & taxes
International orders may be subject to import duties, taxes or VAT levied by your customs authority. These charges are the recipient's responsibility and are not included in the product price or shipping fee. We declare every parcel accurately at its true value and cannot mark orders as gifts or under-declare them.
If a parcel is held by customs, we'll help with the paperwork, but we can't be responsible for delays or charges imposed by your government.
Packing standards
- Sealed product is wrapped, corner-protected and boxed — never shipped in a padded envelope.
- Booster boxes are void-filled so they cannot shift or crush in transit.
- High-value orders ship with signature-required and insurance where express is selected.
Returns & exchanges
We want you to keep the cards, not the regret. If something isn't right you may return it within 14 days of delivery:
- Unopened sealed product in original condition — full refund.
- Damaged or incorrect items — we cover return shipping and replace or refund immediately.
To start a return, contact us with your order reference and a photo of the item. Refunds are issued to the original payment method within 3–5 business days of the item arriving back at our vault. Return shipping for change-of-mind returns is paid by the customer.
Opened product & grading
For obvious reasons, opened booster boxes, packs and collections cannot be returned once the seal is broken, unless the item is faulty. If you believe a product is defective or inauthentic, contact us — we'll make it right.
Lost or delayed parcels
If tracking shows no movement for 10 business days (standard) or 5 business days (express), let us know and we'll open a trace with the courier. If a parcel is confirmed lost, we'll reship or refund in full.